Topics covered: importance of the warehouse and its efficient management, characteristics of warehouses, conditions and specifications necessary for the use of a warehouse, warehouse logistics, and solutions available on the Italian market.

Topics covered: Freight Forwarding types and services, the phases of freight forwarding services, activity and role of customs agents, differences between Freight Forwarders and customs agents, advantages and cost reductions related to choosing a shipping service.

Topics covered: importance of customer experience, definition of customer experience, definition and differences with the customer journey, types of touch points, customization of shipping methods, post-purchase follow-up, and customer loyalty strategies.

Topics covered: packaging forces, packaging materials, packaging properties, assembling a package, packaging principles, labeling a shipment, and advantages of proper packaging.